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PRIVACY POLICY

Silk And Favour is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.silkandfavour.co.uk or use our wedding planning services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Information We Collect

We may collect and process the following types of personal information:

  • Identity Data: name, wedding date, partner’s name, and event details.

  • Contact Data: email address, phone number, and postal address.

  • Technical Data: IP address, browser type, device information, and site usage data (via cookies or analytics).

  • Communication Data: any correspondence you send us, such as enquiries or feedback.

How We Use Your Information

We use your data only where we have a lawful basis to do so, including to:

  • Provide and manage our wedding planning services.

  • Respond to enquiries and manage bookings.

  • Send you updates, newsletters, or offers (only if you have given consent).

  • Improve our website and customer experience.

  • Comply with legal obligations or protect our legitimate interests.

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Lawful Bases for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

  • Consent – when you voluntarily provide information or sign up for marketing.

  • Contract – when processing is necessary to provide our services.

  • Legal obligation – when required by law.

  • Legitimate interests – for website analytics, improving our services, and managing enquiries.

 

Sharing Your Information

We may share your personal information with:

  • Trusted service providers and vendors (e.g., caterers, florists, photographers, payment processors) to help deliver services.

  • Professional advisers (e.g., accountants or legal consultants) for business operations.

  • Technology providers (e.g., website hosting, analytics, or email services).

 

We do not sell, rent, or trade your personal data.

All third parties are required to respect your privacy and only process your data in accordance with our instructions.

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International Transfers

If we transfer data outside the UK (for example, using software hosted abroad), we ensure appropriate safeguards are in place, such as UK adequacy decisions or standard contractual clauses.

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Data Retention

We only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

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Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, please note that transmission over the internet is never entirely secure.

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Your Rights

Under the UK GDPR, you have the right to:

  • Access a copy of your personal data.

  • Request correction or deletion of your data.

  • Object to or restrict processing.

  • Withdraw consent (where applicable).

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data (www.ico.org.uk).

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To exercise these rights, contact us at robyn@silkandfavour.co.uk

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Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse traffic.
You can accept or reject non-essential cookies through our cookie banner or browser settings.
For more details, see our [Cookie Policy] (if applicable).

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Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a new “Last updated” date.

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Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Silk And Favour
Email: robyn@silkandfavour.co.uk
Website: www.silkandfavour.co.uk

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